PayPal Sucks

January 2010 Update - Account frozen for 180 days 29 January 2010 - 29 July 2010 release date

We no longer accept PayPal as a form of payment. PayPal has limited our account claiming that using it to send and receive money is “suspicious activity”

None of the other payment processors have ever asked for the kind of information that PayPal is asking for to restore account access.

There have NEVER been any customers disputes on our PayPal account. No customer has ever complained to PayPal about us. We have NEVER had any fraud associated with our account.

The only one that ever complained was PayPal…. We complained about PayPal service and this was the PayPal response. They froze the account and asked for 10 different items ranging for passport numbers, to phone bills, invoices, confidential supplier info and other confidential business information that is none of their business and has nothing to do with a financial account.

Our invoices that PayPal requested contain our customers’ emails, addresses and phone numbers which we consider confidential.

We don’t give out our customer information to anyone!

We can NOT restore our PayPal account without giving them YOUR information.

For this reason we CAN NOT accept PayPal payments anymore.

My bank and our 5 other payment processors don’t ask for that info. Even my credit card company does not have the info that PayPal has tried to force us to give them

Here is the email we received after we complained about PayPal customer service

Dear John Taylor,

As part of our security measures, we regularly screen activity in the

PayPal system. During a recent screening, we noticed an issue regarding

your account.

We have observed activity in this account that is unusual or potentially

high risk.

Case ID Number: PP-887-832-389

For your protection, we have limited access to your account until

additional security measures can be completed. We apologize for any

inconvenience this may cause.

To review your account and some or all of the information that PayPal used

to make its decision to limit your account access, please visit the

Resolution Center. If, after reviewing your account information, you seek

further clarification regarding your account access, please contact PayPal

by visiting the Help Center and clicking "Contact Us".

We thank you for your prompt attention to this matter. Please understand

that this is a security measure intended to help protect you and your

account. We apologize for any inconvenience.

Sincerely,

PayPal Account Review Department

Please do not reply to this email. This mailbox is not monitored and you

will not receive a response. For assistance, log in to your PayPal account

and click the Help link in the top right corner of any PayPal page.

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